b'WORD FROMOUR CEOWelcome to EXOs annual Proguide, your gateway to extraordinary journeys and inspiring experiences. The lastyear has been an extraordinary, transformative year for EXO Travel. After almost three years of closed borders,lockdowns and restrictions, travel returned to Asia gradually at first, but soon came flooding back stronger thanever. While it is of course a huge relief for all of us that business is back, and travel is clearly back for EXO as arrivalnumbers are now exceeding 2019 every month, transitioning from fully closed to fully open in such a short periodof time has also been a monumental challenge unlike anything weve ever experienced.So my first word must be to say thank you to our wonderful EXO Travel people and extended team includingguides and suppliers whose achievements have been nothing short of heroic over the last twelve months. In March2022 we had a core team of 220 people across our then nine destinations and almost zero arrivals. Eighteenmonths later, we stand at just over 700 full-time staff in eleven destinations. We are extremely proud of how we have handled the unprecedented volume of business, with consistentlyexcellent satisfaction scores and a net promoter score of +85. We are also incredibly pleased that, of the almost500 new people brought onboard over the last year, more than half were returning team members. Even so,rebuilding has been a herculean task, compounded by the challenges of managing a supply chain struggling torecover, with guides, transportation and many critical services we all need to deliver our client experiences missingor taking longer than anticipated to return.I would also like to extend a huge thank you to you, our lovely, patient and kind partners. We know it has been achallenge for everyone in our industry, but were grateful to be sharing the journey of recovery with you. Thank youfor your passion and desire to promote travel to Asia and for inspiring us to push boundaries and explore newhorizons. For those discovering EXO for the first time, we invite you to join our community as we work together toredefine travel. Our goal at EXO is to build back better and I believe we are well on the way to achieving that. Not only are wegrowing again, we are doing so with a reinvigorated purpose, a bold new strategy and ambitious plans to expandEXOs pioneering approach to destination management into ever more countries. FOREWORD 1'